: When checking out, please make sure your billing information exactly matches your credit card billing address (i.e. street/city/state/zip). In many cases, submitting a valid credit card number but with an incorrect billing address will still result in your account being frozen. If this happens, please be aware that these authorizations will be removed from your account within 2-4 business days, depending on your card-issuing bank. If you have any further questions, please contact your bank.
Can I cancel or change my order?
Once an order is placed, we will do our best to prepare it for shipment immediately. If the order has not been shipped, you can cancel your order on the My Orders page. Please note that you cannot cancel your order once it has been shipped. If you have any further questions, please contact us at [email protected] and we will do our best to help.
How do I know if Tailstoy received my order?
After payment is successful, you will receive an “Order Successfully” page prompt, and you can also view your order details on the My Orders page.
What if I have questions about my order?
You can contact us through “Contact support” on the order page. You can also email us at [email protected].
Do you offer price adjustments?
Yes, we do. If a full-priced item is reduced in price within 7 days of purchase, you can contact customer support on the Tailstoy platform for a price adjustment. Please note that further discounted items will not be affected by price adjustments.
What payment methods do you accept?
