We ship to nearly every country in the world and use major, trusted international carriers to ensure your package reaches its destination quickly and safely. We also offer free flat-rate shipping to most destinations for all eligible products.
Order Success
After payment is successful, you will receive an “Order Successfully!” message prompt, and the relevant items will be updated to your order list, please check in time.
If you have any requirements for your order, please let us know as soon as possible before your items enter the processing stage.
Processing
Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
We will conduct strict quality control on your items and ensure that they are properly packaged before preparing for shipment. We are happy to announce that most orders can now be shipped within 24 hours. Please note that small orders may still take 3-5 business days, depending on inventory.
Please note that processing time is not included in shipping time. The total time required to receive the order is processing time + shipping time. If you have any questions about your order, you can submit your questions through “Contact support” on the order details page. Our customer service team will contact you within 24 hours.
Shipping
We work with major international shipping companies to choose the best shipping method for your destination.
Note: Shipping times may be affected during public holidays as manufacturers and couriers limit their operations during these times. Although this is unfortunately beyond our control, we will do our best to improve this issue.
Logistics Information
You can submit your inquiry request at Personal Center -> My Orders -> Order Details -> Contact support.
Shipping Costs
All items are eligible for free standard shipping when you order two or more items.
If you do not qualify for free shipping, you will need to pay a standard shipping fee of $6.99. You can also choose our expedited shipping service to get the product to you faster at $10.99.
Taxes
Please note that all packages are shipped from different warehouses. Our items are duty-free, so import taxes may be incurred depending on your country’s customs and shipping methods. You can consult your local customs office for more information.
Contact Us
If there are any problems during shipping or after receiving the items, please feel free to contact us and our customer service representatives will provide you with a satisfactory solution.
